Fraud analysts and managers are the top line of defense against evolving fraud threats, causing them to spend countless hours fine tuning fraud rule writing and conducting analysis on these efforts.
They’re tasked with mitigating incidents, reducing fraud losses and false declines — all without disrupting cardholders. They wear a lot of hats, and often lack access to enough data or tools to know if their efforts are actually effective.
At smaller financial institutions, fraud analysts and managers often have a small team, or sometimes are a “team” of one. The fraud rule writing processes they manage are tedious, time-consuming and hard to judge if they are actually effective. Frauds can be easily overlooked without the right tools in place. We're here to share the common pain points we hear about fraud rule writing and how you can assess your fraud mitigation efforts.