How to Educate Your Customers When A Data Breach Occurs

Posted by Anna Kragie on Sep 20, 2019 7:00:00 AM

Data breaches are happening more frequently and when they are occurring the number of impacted consumers is growing. Not to mention, the scope is widening as droves of sensitive data is filling the dark web for fraudsters to monetize for their next big fraud scheme. This story is all too familiar for banks and credit unions leaders today.

At Rippleshot, we're in the business of proactively protecting our customers from the impact of data breaches, card fraud and other incidents that put your customer's data at risk. We're here to help you protect your own customers. We also recognize the reality that data breaches happen when gaps exist in other organization's security protocols, which can leave your own customer's sensitive data vulnerable. That's why we're also here: To help you educate your customers and members when the next big data breach happens — and what to do about it.

Below are our tips to bookmark to remind yourself what steps you should take when that next data breach occurs. True customer service means giving your customers actionable steps to ensuring they're protected. Learn how you protect your organization and your customer's trust with our 10 tips.

What To Do When a Data Breach Occurs: How Financial Institutions Can Educate and Protect their Cardholders

  • Educate cardholders about the incident, how to flag fraudulent charges.
  • Educate cardholders and how to take steps to freezing their credit when necessary.
  • Offer extra fraud/credit monitoring to proactively protect your customers.
  • Ask cardholders if they have used their card during a specific breach period and incorporate the information into your organization's KYC process.
  • Review cardholders transactions to determine if they shopped at the compromised locations.
  • Monitor potential fraud In real-time to get ahead of incidents before they spread.
  • Determine if your FI was impacted; track the fallout of the breach to identify Incidents from compromised data.
  • Consider re-issuing the compromised cards if more than 10% have already turned fraudulent.
  • Inform cardholders that they may be eligible for a year of free credit monitoring from the breached company.
  • Inform cardholders about common fraud scams that could occur with stolen credit card data (fraudulent accounts, synthetic identity fraud, etc.)

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